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I want the current website to feel clear, current and easy to use

Website Redesign and Repairs

A website redesign makes the current site clearer, more current and easier to use without discarding what still works.

Turn the existing website into a clearer, current and easier-to-use version without losing the addresses people already visit. A redesign is not only about how a website looks. It is whether it works on a phone, whether you can change a word without calling someone, whether search engines can read it, and whether the first screen says what you do. A site can look dated and still earn its keep, and a site can look modern and fail all four.

What you get

You keep the traffic you already haveEvery old web address is pointed at its new one before the site changes, so pages people already find do not disappear.
The work matches what is actually wrongTwo of the seven checks above point to a rebuild. The others point to smaller repairs, and you get told which one you have.
The website ends up in your nameThe domain, the hosting and the files on your accounts, with a written list of every login, whoever built the old one.
You know the total before work beginsThe scope and quote are written first. Anything outside that scope is named and approved before it happens, so no line item turns up later.

It could be any of these

Run these on your own site before you talk to anyone. The checks help separate a rebuild from smaller repairs.

It does not work properly on a phoneOpen your site on your phone, on cell data rather than wifi. Try to tap a button, read the text without pinching, and fill in a form. Plenty of people who find you will only ever see this version.Speed and mobile fixes, below
You cannot change a word without calling someoneTry to edit one sentence right now. If you cannot get in, or you can get in and do not know what a change would break, every small update is a call to somebody else.A content system, quoted with the work
The first screen does not say what you doShow your homepage to someone who does not know your business. Give them five seconds, then hide it and ask what you sell. That answer is what a visitor leaves with.Messaging, then the words
It is hard to get aroundPick the one thing you most want a customer to do. Count the taps from your homepage to doing it. Then ask somebody who has never seen the site to find one specific page without you saying anything.Structure and sections, reworked
It is slowOn that same phone, count how long until the first thing appears. A slow first screen is one of the cheaper things to fix and one of the easier ones to miss.Speed and mobile fixes, below
Google cannot read it properlySearch site:yourbusiness.com. If your pages are missing, or far fewer than you expect, the site is not competing at all.An audit, which comes first
You are not certain you own itFind out whose name the domain is registered in, and who can get into the hosting. If the answer is a person who stopped answering, deal with that before spending anything on design.Ownership and access audit
It was built on something you have been locked out ofLog in to the platform it was built on. If nobody has the account, a rebuild is often cheaper than the recovery.A rebuild, below
How this gets fixed

The service is repairing, redesigning or moving a site that already exists

Three different jobs get called a redesign, and each has a different scope.

Fixes. The site is sound, parts of it are not. Speed, phones, a page that does not load.

A redesign. The content is broadly right, the structure and the look are not. Rebuilt on what you already have, with a redirect map so what you rank for now survives the move.

Moving platforms. Off one builder onto another, or off a builder into code. With a redirect map either way.

If there is no website yet, that is a new build, priced by size.

Who this is for

The kinds of website this covers

  • Trades and home services
  • Coaches and consultants
  • Studios and practices
  • Restaurants and food businesses
  • Any business whose website exists so somebody can understand what you do and get in touch

Selling products online is a different build with different pricing, and it has its own page. If your site needs a catalog, a cart, shipping or tax, start there instead.

Scope

What this service includes

Included in your service
  • A look at what exists now, before anything is quoted
  • A redirect map on every redesign and every platform move, written, applied and tested
  • The platform recommendation, with the reasoning in writing
  • Hosting set up in your name, on your account, and DNS pointed and verified
  • Structure and sections reworked, approved before design
  • Design and build, hand coded or in the builder you choose
  • Technical and semantic search work on every page rebuilt
  • Alt text on every image, which is the written description a screen reader reads out to somebody blind. Never billed separately
  • Your photos compressed and sized for the web
  • Built for phones, and checked on real ones
  • Analytics connected and Search Console verified, with the sitemap submitted
  • A 404 page, a privacy policy, terms and a cookie notice
  • Two rounds of revisions
  • Launch checks, then a written handover of every account and login
Related work quoted separately
  • The words. Copywriting is separate
  • Photography, filming or photo editing
  • A logo, or brand work. Both belong on the branding page
  • An online store rebuild. Different build, different pricing, its own page
  • Recovering rankings a site lost before we started, which is its own job
  • Keyword research, and a map of which page answers which search
  • A form, booking or email signup connected
  • Content migrated from a platform that will not export it, beyond what the plan covers
  • Recovering an account nobody can get into, which is an ownership job
  • Ongoing changes after launch, unless you want maintenance
  • Any guarantee about rankings.Every old address is mapped to its new one before launch and Search Console is watched afterwards. What the search engine does with it is its own decision

Choose the website repair or redesign route

First, which job it is. The seven checks above say which

Speed and mobile fixes, on a coded siteThe site is sound, parts of it are not. Cheaper than a redesign and often all it needs
Speed and mobile fixes, inside a builderThe same fixes, limited to what the builder allows
A redesign, on a coded siteThe content is broadly right, the structure and the look are not. Rebuilt on what you have
A redesign, inside a builderThe same work done in the builder you are on, which is slower, so it costs more
Moving platformsOff a builder into code is the cheapest direction, and it ends the monthly fee

A redirect map is part of every redesign and every platform move, at no extra charge, because without one every old address becomes a dead end.

What a redesign is made of

A redesign can be any of these, and it is rarely all of them. Which ones you need comes out of the checks above, and they get quoted as one piece of work rather than as a list of services.

The sitemap, remappedPages added, pages taken away, and what each remaining one is for
Part of a redesign
Section order, redoneWhat somebody meets first on each page, and in what order
Part of a redesign
The words, rewrittenMore persuasive, better organized, less dense than what is there now
Your photos, updatedNew photographs placed, compressed and sized. You supply them
Colors, type and spacing changedA refresh of the look, applied across the site
A different name on the siteA new business name carried across the site, the addresses and the profiles
Quoted with the redesign
Speed and phonesThe site is sound, parts of it are not
Moved to another platformOff one builder onto another, or off a builder into code

Where a piece has its own page it has its own price and can be bought on its own. Bought together as a redesign they are one number, not the sum of these.

Your quote

What shapes your quote

Start with the standard service. Add only the work your business needs.

Standard starting point
  • The content is broadly right, the structure and the look are notRebuilt on what you already have, rather than started again
  • A redirect map, written, applied and testedEvery old address pointed at its new one, so pages people already find do not disappear
  • What exists now listed firstEvery address on the live site, what ranks, and who holds the accounts
  • Structure and sections reworked, approved before design
  • Technical and semantic search work on every page rebuilt
  • Two rounds of revisions
  • Launch checks, then a written handover of every account and login
Add only what you need
  • The same redesign inside a builder insteadSlower to work in, so it costs more. Priced above
  • The words, if they get written for youThat is copywriting, quoted separately
  • Speed and mobile fixes, if that is all it needsPriced above, and often instead of a redesign rather than as well
  • Moving platforms at the same timeA migration, priced on its own page
  • An email or text signup form, connected to your platformthe form itself, and the connection to Mailchimp, Klaviyo or whichever you use, so an address entered on the site arrives on your list. Not part of a redesign
  • A form or booking connected
  • Photo preparation, per photo
The process

How it runs, step by step

  • Run the seven checks above. Ten minutes, on your own. They tell you which problem you actually have, and two of them are not a rebuild.
  • A fifteen minute call. Which of the seven it is, and whether you need a fix, a redesign or a move. Sometimes the answer is none of them.
  • What exists now gets listed. Every address on the live site, what ranks, and who holds the accounts. This is what the redirect map gets built from.
  • A fixed written quote. The job, the price, what is included, what is not, and how long.
  • Structure first. What the site becomes, page by page, and what happens to every page that is going away. You approve this before any design.
  • Design, then build. Color and type, then you see it before it gets built out.
  • Two rounds of revisions. Included. Anything after two is quoted before it happens.
  • Redirects applied and tested. Every old address pointed at its new one, checked after launch rather than assumed.
  • Handover. Every account and login, in your name, written down in one document.

More on how working together works.

The decisions, in the order they happen

Each one shows what belongs in the agreed scope and what changes the quote. Nothing here is a surprise later.

1

The redirect map

Every old address pointed at its new one, before anything goes live.

Included at the starting price
  • The redirect map, written, applied and tested
  • Search Console checked after launch
What moves the price up
  • Recovering a site that already lost its rankings before we started, which is a different job
  • A platform that cannot do bulk redirects, which changes what is possible
What decides the redirect map

When a page moves and nothing is left behind, whatever that page had earned in search goes with it, along with every link anyone had to it. A redirect map is the list that stops that: every old address, and the new address it now points at.

Sites lose their place in search during a redesign because nobody did this step. It is not a promise that rankings improve. It is what stops a rebuild going backwards.

What gets checked

  • Every address that exists now, listed from the live site
  • Which of them people actually reach, from Search Console where there is access
  • What each one becomes, or where it goes if it is not being rebuilt
  • The map tested after launch, not just written
  • Search Console watched afterwards, so a drop is caught early
2

How the website gets built

A builder you can edit, hand coded, or a builder with code where it matters.

Included at the starting price
  • The recommendation, with the reasoning in writing
  • Building in one platform, or in code
  • Whatever you are on now, checked against its current documentation
What moves the price up
  • Working inside your builder rather than in code, which is slower
  • A content system added to a coded site, so you can edit it yourself
What decides how the website gets built

Three ways to build the same website. The difference is not how it looks. It is who can change it afterwards, and whether you can take it with you.

A website builder

You edit it yourself without calling anyone. That is the whole argument for it, and for a site that changes a few times a year it is enough. What you can control depends on the platform and on which plan you are on.

Coded by hand

Nothing to break, and every part under your control: the addresses, the structure, the markup search engines and AI assistants read. The files are yours and they move to any host. You give up editing it yourself, unless a content system is added.

A builder, with code where it matters

Built in the platform you want to keep using, with the parts a builder handles badly written by hand where that platform allows it. This is the common answer.

The four questions this is decided on

  • Can you take it with you. If you leave, do you get files, or start again
  • Can you edit the words yourself, or does every change cost a phone call
  • Can the addresses be controlled, and can old ones be redirected in bulk
  • Can code be added where the platform falls short, and does that need a higher plan

Two things worth asking before you pick

Squarespace gates custom code by plan. Their documentation says code injection is available on Core, Plus, Advanced and some legacy plans, so the cheapest plan cannot carry the technical work.

Wix cannot be exported. In their words, "since Wix is a SaaS solution, your site must run on Wix's servers". It will rank perfectly well. It just never leaves.

What a platform allows changesPlan levels and features move, so a comparison written today is wrong in a year. Whatever you are on, or thinking of moving to, is checked against that platform's current documentation during the call, before anything is promised.
3

Where the website is hosted, and who owns the account

Decided before the build, because it decides what is possible.

Included at the starting price
  • DNS records pointed, verified and documented
  • The site live on your own domain, not a temporary address
  • Hosting set up in your name, on your account
  • Every account and login handed over in writing
What moves the price up
  • A hosting review of what you already pay for, if you want one before deciding
What decides where the website is hosted, and who owns the account

A builder hosts itself. A coded site needs somewhere to live, and the plan level gates real features.

What gets decided

  • Who hosts it, and on which plan
  • Whether the security certificate is included or costs extra
  • Backups, and how far back they go
  • Who holds the account

Your domain and hosting are billed to you directly, in your name. Not marked up, not held on your behalf, and yours if we stop working together.

4

The look: color, type and spacing

Colors and type, agreed before anything gets designed.

Included at the starting price
  • A palette and type chosen for the site, and used consistently across it
  • Your existing brand applied, where you have one
What moves the price up
  • A brand kit, if you want the colors, type and voice written down for everyone else
  • A logo. That is branding, and an AI logo is an add-on there
What decides the look: color, type and spacing

If you already have brand colors and type, the site uses them. If you do not, they get chosen here, and they get chosen once.

Colors chosen for a website are not the same as a brand kit. A brand kit is the document you hand to anyone building anything for you, and it is separate work.

5

The sitemap and how people move through it

Every page, what it is for, and what happens next on it.

Included at the starting price
  • The sitemap and the page flow, approved before design
  • Internal links, so a visitor and a crawler can both get around
What moves the price up
  • Nothing here, if the page count stays inside the size you picked
What decides the sitemap and how people move through it

Structure first, design second. Structure decides whether a search engine can rank you and whether a visitor can find anything, and it survives the next redesign. Layout changes in an afternoon. A site built on the wrong structure gets rebuilt.

  • Every page, and what each one is for
  • What the main button does on each page, and what the second and third do
  • How somebody gets from landing on the site to contacting you
  • Approved by you before any design work starts
6

How many pages you actually need

The rule that decides what gets built and what does not.

Included at the starting price
  • The pages inside the size you picked
  • A 404 page, which is built and does not count against the size
What moves the price up
  • Each page beyond the size you picked, priced individually
  • Moving up a size, if the sitemap turns out bigger than the plan
What decides how many pages you actually need

A page earns its place three ways. It helps you get found in search. It helps an AI assistant answer a question about you correctly. Or it qualifies a customer before they call, so the call is shorter and the buying is faster.

A page that does none of those three is a page to maintain, a page to keep current, and one more thing between a visitor and contacting you.

One page, or several

One page suits a business with one service and one audience. Several suit a business whose customers arrive with different problems, because each problem gets the page that answers it. Sites start at whichever size fits and grow a page at a time.

7

The words

You write them, or they get written for you.

Included at the starting price
  • A written brief for every section: word count, purpose and order
  • Your words placed, formatted and proofread for typographical errors
What moves the price up
  • The words written for you, which is copywriting
  • A rewrite of copy you supplied after it has been placed
What decides the words

A build stalls waiting on words more often than on anything else.

You write them

Cheaper, usually slower. You get a brief for every section: a rough word count, what that section has to do, the order the information appears in, and whether a photo belongs there.

They get written for you

Quoted as copywriting on top of the build. The order information appears in is part of that work, because what somebody needs to read first is rarely what a business wants to say first.

What does not happen either way is a site launched full of placeholder text.

8

Your photos

Compressed and sized for the web. That is where it stops.

Included at the starting price
  • Your photos compressed, sized and named for the web
  • Alt text on every image, which is the written description a screen reader reads out to somebody blind. Never billed separately
What moves the price up
  • Photo preparation where there are a lot of them, priced per photo
  • Photography, retouching or video, which is a referral rather than a service here
What decides your photos

Photographs get compressed and sized so the site loads quickly on a phone.

  • Photography is not offered. Bring your own
  • Photo editing is not offered. No retouching, cutting out or color correcting
  • Video is the same. Not filmed, not edited

If what you have is hurting the site you get told plainly, and a referral to somebody who does that work.

9

Being found, and answered correctly

Built in from the start rather than added afterwards.

Included at the starting price
  • Technical and semantic search work, on every page built
  • Search Console and Analytics connected
  • A Google Business Profile, where you do not have one yet
What moves the price up
  • Keyword research, and a map of which page answers which search
  • An audit of a site that already exists, if you want to know why it is not found
What decides being found, and answered correctly

Technical

  • Titles and descriptions on every page
  • Clean addresses, and breadcrumbs where the build allows them
  • Structured data that matches what the page visibly says
  • Canonical addresses, which name the one official version of a page so two copies do not compete. A sitemap and a robots file, which tell a search engine what exists and what to read
  • Checked on real phones, not by resizing a browser window
  • How much control there is over the phone version depends on the builder. Some let you set the phone layout separately, some scale the desktop one down and that is the whole of it. Which one you are on is settled before the build, not after

Semantic

  • Each page written around one question a customer actually asks
  • Headings that describe the page rather than decorate it
  • Written so an AI assistant can quote it correctly

None of this promises a ranking, a position, traffic or a date. A website built correctly can be found. Getting found is search work, and it is a different job.

10

The legal pages

Included on every site, and a lawyer should still read them.

Included at the starting price
  • A privacy policy, terms and a cookie notice, placed and formatted
  • None of them counting against your page size
What moves the price up
  • Nothing. This does not move the price
What decides the legal pages
The wording is genericThe policy text is standard filler, placed and formatted for you. It is not legal advice and it is not written for your business. Have a lawyer check it before you rely on it, particularly if you take payments, hold customer records or sell outside your state.
11

What the site does when somebody is ready

Forms, booking and signups are real work, so each one is quoted.

Included at the starting price
  • A working contact link, so somebody can always reach you
What moves the price up
  • A contact or quote form connected, with answers kept where you can search them
  • Booking or Calendly connected
  • Email signup connected to your email provider, so names go somewhere
  • Payments taken on the page
  • A store, which is a different build on its own page
What decides what the site does when somebody is ready

These are not settings. Each one is a connection to something else that has to be set up and tested end to end, so each is quoted rather than absorbed quietly into the build.

What moves the price
  • How much of the old site carries across
  • How many pages the rebuild ends up being
  • Whether you write the words or they get written for you
  • Whether the platform can do bulk redirects, which changes what is possible
  • Whether you have the logins to what exists now
  • Working inside your builder rather than in code, which is slower
  • A form, booking or an email signup connected
Stay where you are, move, or go to code

A redesign does not have to mean starting somewhere new. Three places it can happen, and the right one depends on what you are on now and what you want to be able to do afterwards.

Inside the builder you already have

Squarespace, Wix, Webflow, Framer, Shopify, GoDaddy, Carrd. If the platform can do what you need, staying is the cheapest answer and you keep editing it the way you already know how.

Moved to a different builder

When the one you are on cannot do what the business now needs, or you have outgrown it. The move comes with a redirect map either way, so what you rank for goes with you.

Hand coded, or a hybrid like WordPress

Coded gives you every part of it under your control and files you can take anywhere. A hybrid, WordPress being the common one, puts a content system on top so you can still edit the words yourself. Craft and Statamic do the same job.

You do not have to moveMoving is one of the options, not the recommendation. If what you have works for you, the work happens inside it, and you are told plainly where that platform will stop you before anything is promised.
FAQ

Questions about this service

Will my Google rankings survive a redesign?

That is exactly what the redirect map is for. Every old address points at its new one, so what ranked keeps its place. Sites lose rankings in a redesign when nobody does that step. What nobody can promise is that rankings improve, because a redesign is not search work.

Is it cheaper to fix what I have or start again?

It depends which of the seven checks failed. Speed and phone problems are usually fixes. Structure nobody can navigate, or a platform you are locked out of, is usually a rebuild, and on a locked platform a rebuild is often cheaper than the recovery.

Can you work on the site I already have?

Usually yes, and where the platform stops you, you get told exactly where and why. What a platform allows changes, so whatever you are on gets checked against its current documentation before anything is promised.

What if I do not have the logins?

Then that gets dealt with first, because spending money on design before you know who owns the site is the wrong order. That is an ownership and access job.

Do I have to move platforms?

Moving is one of the three jobs, not a requirement. If what you have works for you, the work happens inside it.

Who writes the words?

Either. If you write them, the work is cheaper and usually slower. If they get written for you, that is copywriting quoted on top.

Can you redesign my online store?

Not included. A store is a different build with different pricing, on its own page.

How long does it take?

The quote carries a delivery window for the specific job. What usually moves it is waiting on words and waiting on access.

Send me the details

I read it and reply with the scope and the price before any work starts.

Get a quote

Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.

What would help most?

Pick at least one. More than one is fine.

Answer a few more if you want a more specific first reply

What happens next: I review the links and details, then reply within two business days with the best next step, any one question I still need answered, or a written quote when the scope is already clear.

Prefer regular email? [email protected]

Derek Packer

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