I want my Google Business Profile back under my control
Google Business Profile recovery helps restore access, resolve suspensions and correct duplicate or complex profile problems.
The assessment establishes what Google says happened, whether the business and the profile look eligible, what evidence you have, and which action has to come first. Then you get the quote, in writing, for the work that can responsibly be attempted.
Google controls access decisions, verification, merges, appeals, reinstatement and timing. No approval, no recovery, and no keeping of your reviews is promised.
It is a diagnosis first, and recovery work second. An ownership conflict, a duplicate, a suspension and a rebrand are different problems with different risks, so one fixed repair price would be misleading.
The assessment establishes what Google says happened, what evidence exists and which action comes first. Only then do you get a written quote for the work that can responsibly be attempted.
These are different problems with different risks, which is why one fixed repair price would be misleading. The assessment tells you which one you are actually in.
| What is happening | What the assessment determines |
|---|---|
| A former employee, agency or unknown person owns it | Whether an ownership request, account recovery or a direct transfer is available |
| You do not know which Google account owns it | Whether it is owned elsewhere, or your own Google Account needs recovering |
| It is suspended or disabled | Eligibility, likely policy conflicts, available evidence and the appropriate appeal path |
| An appeal was denied | What was submitted, what is still inconsistent, and whether another review is available |
| Two profiles represent the same business | Which record is legitimate, and whether a merge, a removal or an ownership action fits |
| Two separate businesses were merged or marked duplicate | Whether both are independently eligible, and what evidence separates them |
| The business moved | Whether the existing profile can be updated without creating a second record |
| The business rebranded or changed owner | Whether Google treats it as the same business, and what may happen to the information and reviews |
| A doctor, lawyer, agent or other practitioner needs a profile | Whether the practitioner is public facing and independently contactable at the location |
| A department inside another business needs a profile | Whether the department is distinct, eligible and accurately represented |
| Verification keeps failing | What Google asked for, what was sent, and whether the information and the evidence agree |
| Several locations or a whole account are affected | Whether this is one profile, a bulk case, or a restriction on the account itself |
If the profile is verified, eligible and visible by business name and simply does not rank for services, that is not this. That is the Google Maps visibility audit.
More on how working together works.
The assessment ends with a written description of the actual case, not just the symptom you arrived with.
If recovery work is approved, you also get a case record showing the changes made, the forms or requests submitted, confirmation numbers, responses, and the final status reached inside the agreed scope.
Google's appeal tool shows the restricted profile, the reason given, and a link to the policy involved. Google advises bringing a profile into compliance before appealing, and warns against creating another profile for the same business while an appeal is under review. Evidence can include registration, licenses, tax documents and utility bills, and an evidence form may need completing within a limited window once it is opened. Google's current suspension and appeal instructions are here.
That is why this starts with an assessment. Filing first and investigating afterwards can waste an available appeal, or leave a record that is harder to explain.
Google's guidelines allow eligible storefront and service area businesses, require accurate real-world representation, and generally permit one profile per business. The current representation and eligibility guidelines are here.
Google lets an authorized owner request access to a profile somebody else manages. Google says the current owner has three days to respond, that you may have the option to claim it afterwards, and that "the option to claim a profile isn't always available."
Google says profiles representing the same business may be reviewed for a merge, and that merge requests are subject to review. Reviews may be combined, and replies can be lost. Google's duplicate guidance is here.
Google advises a relocated business to update the existing profile rather than create a new one, and says review handling varies with how much the business changed. Google explains review movement here.
None of this is in the assessment price. Each item below is quoted only after the case has been read, and only the actions named in your written recovery proposal are included.
Licenses, tax records and utility bills do not belong in the form. The form exists to establish whether the case is appropriate, nothing more.
Those documents contain private information. If the case needs them, the proposal names the secure method used, whether you upload directly to Google, what working copies I receive, and when those copies are deleted. They are used only for the agreed case.
Split in two on purpose. The first list is all I need to tell you whether the paid assessment is even appropriate. The second only matters once you have said yes.
That is the form below. Do not upload sensitive documents to it.
Passwords are not sent by email or text. Google Account recovery stays with the account owner.
The assessment is normally delivered within three business days after payment and after the required information and access have arrived. Recovery preparation time is stated in its own proposal.
Separate, and never promised. An ownership request can include a three day response period for the current owner. New owners and managers also face seven day limits on certain ownership actions. Google explains those role limits here.
The assessment is paid in full before it is scheduled. Payment terms for recovery work appear in its own proposal. Google's approval is never used as a payment milestone, because Google is not the one delivering the work.
You remain, or become, the primary owner wherever Google permits it. I work through an invited account role and can be removed when the agreed work ends.
Google may still be reviewing the case. Work completed and platform approval are two different milestones, and you will be told which one you are at.
Any factual error is corrected without charge when you report it within 14 days of delivery.
New evidence, a different verification method, an additional review or a different policy issue can create new work. Previously completed work will not be repeated. Work outside the proposal may require a new quote.
The case can be closed with the completed work and the current status documented. No false substitute is created.
The payment terms in the approved proposal apply. You get the completed work, the submission records and the current status. It stays in your name.
Google decides whether a profile is eligible, whether the evidence is sufficient, and whether a request or appeal is approved.
An ownership request, a duplicate, a suspension and a rebrand are different problems with different risks. The assessment stops a fixed price being promised before the real case is visible.
The assessment buys the diagnosis and the written case plan. Recovery work is a separate proposal. That boundary is stated before you pay.
Yes. The case plan can be used as a plan for you to act on. Hiring me for the implementation is optional.
Google Account recovery is done by the account owner, through Google's own account recovery process. This service handles the Business Profile case once appropriate access exists.
Google provides an ownership request process and an authorized owner can use it. A direct transfer from the agency is usually cleaner when they cooperate. Neither route is guaranteed.
Google says the owner has three days to respond, and that you may have the option to claim it afterwards. Google also says that option is not always available.
Not promised. Google says reviews may be combined when eligible profiles are merged, that replies can be lost, and that every merge is reviewed.
You supply genuine, current documents that match the real business. The case plan explains what looks relevant. No document is altered, and none is manufactured.
Then no appeal is recommended on false facts. The assessment explains why, and points you at website search, advertising or another service that fits.
There is no promised answer. The proposal can promise when my preparation and submission work will be done. It cannot promise when Google will decide.
The profile can be checked for accuracy, access and visibility. Setup, optimization, review systems, listings and visibility measurement stay separate unless the recovery proposal includes them.
Yes, by video. Google may need you personally, at your own premises, but never me. In person covers Palm Beach County, Broward County and the Treasure Coast.
You are told whether the paid assessment is appropriate before you buy anything. Do not upload licenses, tax documents or utility bills here.
Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.
Derek PackerI will review what you sent and reply within two business days.
You will receive a copy of your inquiry. Look for an email from Derek Packer with the subject Inquiry Received — Here’s Your Copy. If it is not in your inbox, check spam, promotions or other folders. Still missing? Email [email protected].