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I want customers to place orders without calling

Online Ordering Setup

Online ordering setup lets customers place accurate pickup or delivery orders without tying up the phone.

Let customers place accurate pickup or delivery orders without tying up the phone. The approved ordering platform is configured around the menu, options, hours, service areas, payment and order notifications.

How this gets fixed

The service is an online ordering setup

Online ordering gets set up and connected to your till. The platform gets chosen, the menu gets built with its options and modifiers, and ordering is connected to your till so nothing gets retyped during a rush. Pickup and delivery both get configured with the hours, lead times and areas you actually serve, then the whole path gets ordered through end to end before customers see it.

You end up with ordering on your own site or link, a menu that stays current, and orders landing where your kitchen already looks.

Scope

What this service includes

Included in your service
  • Square Online, Toast, Clover, ChowNow, GloriaFood
  • Menu built and kept current
  • Connected to the till so orders are not retyped
  • Pickup and delivery
  • Tested end to end before it goes live
Related work quoted separately
  • Delivery drivers.A delivery service is contracted by you, and the ordering system connects to it
  • Platform fees and per order charges, which are set by the provider and billed to you
  • Food photography. Photos supplied by you get sized and loaded in
  • Writing a menu from nothing, which is Copywriting
  • New till or kitchen hardware, and the network it runs on
  • Health department, licensing and delivery permit paperwork
  • Getting you onto third party marketplaces.Each one carries its own agreement and its own commission
  • Any promise about order volume, or about how many customers move off the third party apps
The process

How it runs, step by step

  • Tell me what is going on The form below. What you have now, and what you want instead.
  • A short call, if it needs one Only where the scope cannot be settled in writing.
  • You get the scope and the price In writing, with what is included and what is not.
  • You approve it Nothing starts before you have agreed the scope and the price.
  • The work happens You are told when something needs a decision from you, and nothing else.
  • Handover What was done, where it lives, and what to do next, written down.

More on how working together works.

FAQ

Questions about this service

Which platform?

Usually the one your till already runs, because that is what removes retyping. Square Online, Toast and Clover each keep ordering inside their own system, while ChowNow and GloriaFood sit on top of whatever you have. The trade off is compared before you sign anything.

Do I keep the third party apps?

Most places do, at least at first. They bring people who have never heard of you. Your own ordering is where the regulars go once they know it exists, and the cut on those orders is the difference.

Do orders print in the kitchen?

Where the system connects to your till, orders land in the same place as the ones taken at the counter. Whether that prints or shows on a screen depends on the hardware you already run, and it gets checked before setup starts.

How do I update the menu?

You do it, and the handover covers it. Marking something sold out for the night is a single tap, which is the part that matters most during service.

Can I do pickup only?

Yes, and plenty of places start there. Delivery gets added later without rebuilding anything.

What if I do not have a website?

A hosted ordering page with your branding on it works on its own and gets shared as a link. It also goes on your Google profile and your social accounts, which is where people look anyway.

Send me the details

I read it and reply with the scope and the price before any work starts.

Get a quote

Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.

What would help most?

Pick at least one. More than one is fine.

Answer a few more if you want a more specific first reply

What happens next: I review the links and details, then reply within two business days with the best next step, any one question I still need answered, or a written quote when the scope is already clear.

Prefer regular email? [email protected]

Derek Packer

Your inquiry was received.

I will review what you sent and reply within two business days.

You will receive a copy of your inquiry. Look for an email from Derek Packer with the subject Inquiry Received — Here’s Your Copy. If it is not in your inbox, check spam, promotions or other folders. Still missing? Email [email protected].