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I want an unreliable automation working and documented

Automation Repair and Rescue

Automation repair restores the agreed workflow and records what failed, what changed and how it is checked.

Get the automation running reliably again and receive a clear record of what changed. The trigger, connection, permissions, data and error history are tested before the approved repair is made.

How this gets fixed

The service is an automation repair

This is repair work. Every flow you are running gets found and read, what each one was built to do gets written down, and the break is traced to the run where it happened.

You end up with the flow working on real data, an alert that tells you the next time it stops, and a written record of what it does, so the knowledge is not sitting with one person.

What usually happened

  • An app updated and the connection quietly stopped authorizing
  • Somebody renamed a field, a folder or a pipeline stage
  • A free plan hit its limit and the runs stopped without an email
  • A trial ended on an app in the middle of the chain
  • The person who built it has gone, and nobody knows what it does
  • It never actually worked, and nobody checked
Scope

What this service includes

Included in your service
  • What gets done
  • Every flow listed, including the ones nobody remembered
  • What each one is supposed to do, written down in plain words
  • The failure found, with the run history as evidence rather than a guess
  • Repaired, tested with real data, and watched for a week
  • Alerts added, so the next failure tells you instead of a customer telling you
  • Whoever built it
  • Zapier, Make, n8n, or the automations inside a platform you already run
  • Built by me, built by somebody else, or built by the app's own template gallery
  • No blame. Most of these break because something outside them changed
  • What it may cost to understand
  • A flow with no record of what it was for sometimes costs more to understand than to rebuild
  • You get told which of those two it is before any work starts
Related work quoted separately
  • Designing a new automation from nothing, which is Automations: Social, Booking and Reports
  • Subscription costs for Zapier, Make, n8n or any app in the chain.Those stay on your account
  • Rewriting the process underneath it.A flow that runs a poor process faster is still a poor process
  • Custom software where no app fits, which is Custom Business Systems
  • Anything that sends on your behalf. A flow can draft and queue, a person presses send
  • Recovering orders, leads or messages already lost while it was down.What is gone is gone, and you are told what that covers
  • Ongoing monitoring once the watched week ends, unless you ask for it
  • A promise the same thing never happens again.Apps keep changing, which is what the alerts are for
The process

How it runs, step by step

  • Tell me what is going on The form below. What you have now, and what you want instead.
  • A short call, if it needs one Only where the scope cannot be settled in writing.
  • You get the scope and the price In writing, with what is included and what is not.
  • You approve it Nothing starts before you have agreed the scope and the price.
  • The work happens You are told when something needs a decision from you, and nothing else.
  • Handover What was done, where it lives, and what to do next, written down.

More on how working together works.

FAQ

Questions about this service

Somebody else built it. Is that a problem?

Most of this work starts inside a build that came from somewhere else. The flows get read the same way either way, and the setup is documented as it goes so the next person is not starting cold.

Nobody here knows what it was supposed to do. Can you still work on it?

Yes. The first step is reading what it actually does and writing that down in plain words. That document is often the more useful half of the job, because it is what was missing when the person who built it left.

How long has it been broken?

The run history usually answers that to the day. Where a platform keeps only recent runs, the answer comes from the last record that succeeded, and you are told it is an estimate rather than a fact.

Is rebuilding it cheaper than fixing it?

Sometimes. A flow with no record of its purpose can cost more to understand than to build again. That call gets made and explained before any work starts, not after the hours are spent.

Will my data be safe while you work on it?

Testing runs on sample records first, then on real ones with you watching. Nothing gets triggered against your live customer list until the flow does what it is meant to.

What if it breaks again?

Alerts go on as part of the repair, so a failure reaches you instead of reaching a customer. A flow that keeps failing for the same reason points at a design problem, and you get told that plainly.

Send me the details

I read it and reply with the scope and the price before any work starts.

Get a quote

Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.

What would help most?

Pick at least one. More than one is fine.

Answer a few more if you want a more specific first reply

What happens next: I review the links and details, then reply within two business days with the best next step, any one question I still need answered, or a written quote when the scope is already clear.

Prefer regular email? [email protected]

Derek Packer

Your inquiry was received.

I will review what you sent and reply within two business days.

You will receive a copy of your inquiry. Look for an email from Derek Packer with the subject Inquiry Received — Here’s Your Copy. If it is not in your inbox, check spam, promotions or other folders. Still missing? Email [email protected].