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I want repeated work written down where the team can find it

SOP and Business Knowledge Base

An SOP and knowledge base turns repeated work into clear instructions the team can find and follow.

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SOP and Business Knowledge Base turns repeated work into clear instructions the team can find and follow. An SOP, or standard operating procedure, is the written step-by-step method for a repeated job; a knowledge base is the organized place where those instructions live.

How this gets fixed

Documented work in one findable place

The people doing the work are interviewed, the steps and exceptions are recorded, and the instructions are tested by somebody other than the person who explained them.

Each document identifies its owner, decision points, escalation path and review date. The final library can live in the business's existing document or knowledge platform.

The terms in plain English

  • An SOP, or standard operating procedure, is the written step-by-step method for a repeated job
  • A knowledge base is the organized place where the team finds those instructions
Scope

What this service includes

Included in your service
  • Included in the service
  • Interviews with the people doing the work
  • Steps in the order they happen
  • Screenshots, checklists, decision points and exceptions
  • Responsibility and escalation information
  • Document owners and review dates
  • Organization in a shared knowledge base
  • Testing with somebody other than the person who explained the work
  • The boundary
  • The service documents agreed work and does not decide company policy
  • Process redesign, team-wide training and an AI assistant over the documents are separate services
Related work quoted separately
  • Deciding company policy or providing legal advice
  • Redesigning a broken process without a separate approved scope
  • Team-wide training beyond the agreed handover
  • An AI assistant over the documents
  • Writing unlimited procedures outside the agreed list

Options and additions

Standard starting point
  • SOP and business knowledge base for an agreed procedure list
Available additions or alternatives
  • Company policy decisions
  • Unlimited procedures
  • Process redesign
  • Team wide training
  • Internal knowledge AI
The process

How it runs, step by step

  • Tell me what is going on The form below. What you have now, and what you want instead.
  • A short call, if it needs one Only where the scope cannot be settled in writing.
  • You get the scope and the price In writing, with what is included and what is not.
  • You approve it Nothing starts before you have agreed the scope and the price.
  • The work happens You are told when something needs a decision from you, and nothing else.
  • Handover What was done, where it lives, and what to do next, written down.

More on how working together works.

FAQ

Questions about this service

Which platforms can hold the knowledge base?

Existing tools such as Microsoft 365, Google Workspace, Notion, Confluence or another approved platform can be used when they fit the access and editing requirements.

How many SOPs are included?

The written scope names the exact procedures before work begins so the project has a clear finish.

Who checks the instructions?

A person who knows the work reviews accuracy, then somebody else tests whether the steps can actually be followed.

Can an AI assistant answer from these documents?

Yes, as the separate Internal Knowledge Assistant service after the source material and permissions are ready.

Send me the details

I read it and reply with the scope and the price before any work starts.

Ask about this service or call (561) 203-9685

Get a quote

Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.

What would help most?

Pick at least one. More than one is fine.

Answer a few more if you want a more specific first reply

What happens next: I review the links and details, then reply within two business days with the best next step, any one question I still need answered, or a written quote when the scope is already clear.

Prefer regular email? [email protected]

Derek Packer

Your inquiry was received.

I will review what you sent and reply within two business days.

You will receive a copy of your inquiry. Look for an email from Derek Packer with the subject Inquiry Received — Here’s Your Copy. If it is not in your inbox, check spam, promotions or other folders. Still missing? Email [email protected].