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The package

SOP Library and Business Knowledge Base Build

Turn repeated work and important know-how into organized instructions the team can find, follow and keep when responsibilities change.

A good fit when

Any business where the answer to how do we do this is a person's name.

Choose a different option when

Choose a smaller documentation service when only one process needs to be written. This package is for organizing the shared knowledge used across the business.

9things included
3services inside
5steps, in order

What the package gives you

What gets written down

  • Interviews with the people who actually do the work
  • Processes, written in the order they happen
  • Screenshots
  • Decision trees for the judgment calls
  • Checklists
  • Who is responsible for what
  • Escalation procedures
  • The exceptions, which are where most of the knowledge hides
  • Organized into a knowledge base or an employee portal

Related work quoted separately

  • Deciding what the process should be. This documents what it is, and names what looks broken
  • Training the whole company, which is Team Technology and AI Training

What happens, in order

  1. Who to interview, agreed
  2. Interviews
  3. Processes written and checked by the person who does them
  4. Organized into one place
  5. Handed over

What keeps the work moving

  • Time with the people who know
  • Permission for them to be honest about the workarounds

Services inside this package

Each service also has its own page and can be quoted separately.

Ask about this package or call (561) 203-9685
Need a different combination?

Build a custom package instead

Keep the parts that fit, remove the parts you already have and add the connected work this business needs.

Build a custom package See all packages or call (561) 203-9685

Get a quote

Tell me the result you want and where I can see the business now. I use that information to identify the most useful service or package and decide whether I can quote it in writing. If one missing detail changes the work or price, I will ask for that detail or suggest a short call.

What would help most?

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Answer a few more if you want a more specific first reply

What happens next: I review the links and details, then reply within two business days with the best next step, any one question I still need answered, or a written quote when the scope is already clear.

Prefer regular email? [email protected]

Derek Packer

Your inquiry was received.

I will review what you sent and reply within two business days.

You will receive a copy of your inquiry. Look for an email from Derek Packer with the subject Inquiry Received — Here’s Your Copy. If it is not in your inbox, check spam, promotions or other folders. Still missing? Email [email protected].